Definitions
For the purposes of this Disclaimer:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to CYC STATIONERY SDN. BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the CYC STATIONERY SDN. BHD., accessible from https://cycstationery.com/
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Thank You for visiting and shopping with CYC STATIONERY SDN. BHD. This Shipping Policy outlines important information regarding the processing, handling, and delivery of Orders placed through Our Service.
By placing an Order through the Service, You acknowledge and agree to the terms set forth in this Shipping Policy.
Shipping Coverage
We currently provide shipping services only within Malaysia.
Orders can be delivered to valid addresses located throughout Malaysia, subject to courier service availability and delivery accessibility.
At this time, We do not offer international shipping. Orders with delivery addresses located outside Malaysia cannot be processed or fulfilled through the Service.
If an Order is placed with an address outside Malaysia, We reserve the right to cancel the Order and issue an appropriate refund where applicable.
Free Shipping
We are pleased to offer free shipping on all Orders delivered within Malaysia.
No shipping fees will be charged during checkout regardless of Order value, unless otherwise stated on the Service.
We reserve the right to modify, suspend, or discontinue free shipping promotions at any time without prior notice. Any such changes will not affect Orders that have already been confirmed and processed.
Order Processing
All Orders are subject to verification, payment authorization, and product availability.
Once an Order has been successfully placed, We will begin processing the Order for shipment.
Order processing times may vary depending on product availability, order volume, public holidays, and operational requirements.
Orders are generally processed during normal business days only. Business days exclude weekends, public holidays, and other non-working days.
We make reasonable efforts to process Orders promptly; however, processing times are estimates and are not guaranteed.
Delivery Time
Orders are generally delivered within seven (7) business days from the date the Order has been processed and dispatched.
Delivery times are estimates and may vary depending on factors including but not limited to:
• Delivery destination
• Courier service operations
• Weather conditions
• Public holidays
• Peak shopping periods
• Unexpected logistical disruptions
While We strive to meet the estimated delivery timeframe, We cannot guarantee delivery by a specific date or time.
No Overnight Delivery
At this time, overnight delivery services are not available.
We do not provide same-day delivery, next-day delivery, express delivery, or overnight shipping options.
All Orders are shipped according to Our standard delivery process and estimated delivery timeframe.
Customers are encouraged to place Orders in advance if Goods are required for a specific occasion or date.
Delivery Address Requirements
Customers are responsible for providing complete, accurate, and up-to-date shipping information when placing an Order.
Please ensure that:
• The recipient’s name is correct.
• The shipping address is complete and accurate.
• Contact details are valid and reachable.
• Any necessary delivery instructions are provided.
We shall not be responsible for delays, failed deliveries, or additional handling requirements resulting from incorrect or incomplete shipping information provided by the customer.
Failed Delivery Attempts
If a delivery cannot be completed due to reasons such as:
• Incorrect address information
• Recipient unavailable
• Refusal to accept delivery
• Inaccessible delivery location
The courier may attempt redelivery in accordance with its own procedures and policies.
Additional delays may occur as a result of unsuccessful delivery attempts.
Customers may be contacted to provide updated delivery information if required.
Delivery Delays
While We work closely with Our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond Our control.
Such circumstances may include:
• Extreme weather conditions
• Natural disasters
• Transportation disruptions
• Government restrictions
• Public emergencies
• High seasonal demand
• Courier operational issues
In these situations, delivery estimates may be extended without prior notice.
We appreciate Your patience and understanding should any unforeseen delays occur.
Order Tracking
Where available, tracking information may be provided once an Order has been dispatched.
Tracking information is supplied for convenience purposes only and may be subject to updates provided by the shipping carrier.
Delivery status updates are controlled by the courier service and may not always reflect real-time movement of shipments.
Damaged or Missing Deliveries
Customers are encouraged to inspect delivered packages upon receipt.
If You believe that a shipment has arrived damaged, contains missing items, or has not been delivered as expected, please contact Us as soon as possible with relevant information regarding the Order.
We will make reasonable efforts to investigate the matter and assist in resolving shipping-related concerns.
Risk of Loss
Ownership and risk of loss for Goods may pass to the customer upon successful delivery of the Order to the designated shipping address.
Customers are encouraged to ensure that delivery locations are secure and that authorized recipients are available to receive shipments.
Force Majeure
The Company shall not be liable for any delay or failure to perform shipping obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, transportation interruptions, communication failures, or other unforeseen circumstances.
Changes to This Shipping Policy
We reserve the right to modify, update, or amend this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on the Service.
Your continued use of the Service following the publication of any revised Shipping Policy constitutes acceptance of those changes.
Contact Us
If You have any questions regarding these Shipping Policy, You may contact Us:
CYC STATIONERY SDN. BHD.
Address: BLK A1 #19-2, ION MEDINI 1, MEDINI SENTRAL 6, MEDINI, ISKANDAR PUTERI, 79250, JOHOR BAHRU, JOHOR
Email: cyc_stationery@outlook.com
Phone: 011-2092 3530