Definitions
For the purposes of this Disclaimer:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to CYC STATIONERY SDN. BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the CYC STATIONERY SDN. BHD., accessible from https://cycstationery.com/
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Refund Policy
Thank You for shopping with CYC STATIONERY SDN. BHD.
We value customer satisfaction and strive to provide a positive shopping experience. This Return & Refund Policy explains the conditions and procedures relating to returns, refunds, and order cancellations made through Our Service.
By placing an Order through the Service, You acknowledge and agree to the terms of this Return & Refund Policy.
Return Eligibility
Customers may request a return of eligible Goods within thirty (30) days from the date of delivery.
To be eligible for a return, the Goods should be returned in a condition that allows Us to properly inspect and assess the return request.
When submitting a return request, customers may be required to provide information relating to the Order, including:
• Order number
• Customer name
• Contact information
• Description of the reason for return
• Supporting photographs where applicable
Return requests submitted after the thirty (30) day return period may not be eligible for review or approval.
Return Request Process
To initiate a return request, customers should contact Us using the contact information provided at the end of this Policy.
Upon receiving a return request, We may review the details provided and communicate any necessary instructions regarding the return process.
Customers are encouraged to provide accurate and complete information to help facilitate a timely review of the request.
Submission of a return request does not automatically guarantee approval. Each request may be reviewed individually based on the information provided.
Inspection of Returned Goods
Once returned Goods are received, We may inspect the items to verify the condition of the Goods and confirm eligibility for a refund.
The review process may require a reasonable amount of time depending on the nature of the return and the information available.
Customers may be contacted if additional information is required during the review process.
Refund Eligibility
Refunds may be considered after returned Goods have been received and reviewed.
If a return request is approved, the corresponding refund will be processed using the original payment method whenever possible.
Refund eligibility is subject to verification of the returned Goods and compliance with this Return & Refund Policy.
Refund Processing
Once a refund has been approved, We will make reasonable efforts to process the refund promptly.
The time required for the refunded amount to appear in Your account may vary depending on:
• Financial institution processing times
• Payment provider procedures
• Banking systems
• Payment method used during the original purchase
While We will initiate approved refunds as quickly as reasonably possible, We cannot guarantee the exact time required for financial institutions to complete the transaction.
Partial Refunds
In certain circumstances, a partial refund may be issued where appropriate and permitted under applicable laws.
The amount of any refund will be determined based on the circumstances of the return request and the condition of the Goods received.
Exchanges
Where appropriate, customers may contact Us to discuss available options regarding replacement items or exchanges.
Exchange requests are subject to product availability and review.
Availability of replacement products cannot be guaranteed.
Cancellation Policy
Customers may cancel an Order within twelve (12) hours of placing the Order.
Cancellation requests submitted within the twelve (12) hour cancellation period will be reviewed and processed accordingly.
To request a cancellation, customers should contact Us as soon as possible and provide relevant Order information.
We encourage customers to submit cancellation requests promptly to help ensure efficient processing.
Once a cancellation request has been successfully approved, any eligible payment received may be refunded using the original payment method whenever possible.
Late Cancellation Requests
Cancellation requests received after the twelve (12) hour cancellation period may not be eligible for cancellation.
In such cases, customers may still contact Us regarding available options that may be applicable under this Return & Refund Policy.
Return and Refund Review
Each return, refund, and cancellation request is reviewed individually.
We reserve the right to request additional information where necessary to verify Orders, assess eligibility, and process requests accurately.
Our goal is to ensure fair and consistent handling of all customer requests while maintaining an efficient shopping experience.
Customer Responsibilities
Customers are responsible for:
• Providing accurate Order information
• Providing accurate contact details
• Submitting return or cancellation requests within the applicable timeframes
• Cooperating with any reasonable information requests necessary to process returns or refunds
Failure to provide sufficient information may delay the review process.
Limitation of Liability
To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from return requests, refund processing delays caused by third-party payment providers, or circumstances beyond the Company’s reasonable control.
Nothing in this Policy limits any rights that may be available to consumers under applicable laws.
Changes to This Return & Refund Policy
We reserve the right to modify, update, or amend this Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on the Service unless otherwise stated.
Continued use of the Service following publication of revised terms constitutes acceptance of the updated Return & Refund Policy.
Contact Us
If You have any questions regarding these Return & Refund Policy, You may contact Us:
CYC STATIONERY SDN. BHD.
Address: BLK A1 #19-2, ION MEDINI 1, MEDINI SENTRAL 6, MEDINI, ISKANDAR PUTERI, 79250, JOHOR BAHRU, JOHOR
Email: cyc_stationery@outlook.com
Phone: 011-2092 3530